Privacy

Privacy policy

Last updated October 17, 2026

The short version: we collect what we need to host you and answer your texts, we never sell it, and we never share your mobile number for anyone else's marketing. Analytics cookies stay off in the EEA, the UK and Switzerland unless you accept them. Elsewhere they are on until you reject them. Koli is an AI assistant. Reply STOP to any text to opt out.

Who we are

TravelHere LLC ("TravelHere", "we") runs travelhere.co, our guest guidebooks and the Koli text line, (855) 212-4853. Our texts are signed "Koli from TravelHere".

Koli is an AI assistant, not a person. Koli's replies are written by software, and our team oversees them. If you want a person, say so and we will pass your message on.

Questions about this policy: [email protected].

What we collect, why, and for how long

This is our notice at collection. We collect only what we need to run your stay and answer you:

Messages with you
Your name, email, phone number and what you write when you email, call or text us, including texts with Koli and their times.
Why
To answer you and help with your trip or stay.
How long
3 years after our last exchange, so we can look back if a question or claim about a stay comes up.
Text consent and opt-out records
Your mobile number, when and how you agreed to texts, the exact words you agreed to, and when you replied STOP, HELP or YES.
Why
To text only people who agreed, and to prove it.
How long
5 years after your last text with us. Federal texting claims can be brought for 4 years; the extra year covers late-served claims.
Bookings and guests on a stay
The booker's name, booking dates, the home and the amounts, from the booking platform. Names and mobile numbers of other guests in the party, if they give them to us.
Why
To send arrival steps and stay information, let everyone in the party text Koli, and keep tax and accounting records.
How long
Booking and payment records 7 years after the stay (tax rules). Party members' names and numbers 3 years after checkout.
Guidebook unlocks
The reservation number, QR code or link you use to open a stay guidebook.
Why
Only to check that you are booked for that stay.
How long
We don't store it apart from the booking record above.
Website visits
Cloudflare Web Analytics counts page views, referring sites, browser and country. It uses no cookies and no profile of you. When analytics cookies are allowed, Google Analytics 4 also records the pages you open and how you reached them, using cookies on this browser. Allowed means you clicked Accept, or you are outside the EEA, the UK and Switzerland and have not clicked Reject.
Why
To see which pages help guests and fix the ones that don't.
How long
Cloudflare shows us totals only. Google Analytics, if you accept, keeps measurement data under Google's retention for our property. It does not give us your name.

Where it comes from: from you; from the booking platform when you book (Airbnb shares the booker's name and booking details with hosts); and from the guests in your party, each of whom gives us their own number.

Bookings on Airbnb. Today our stays are booked on Airbnb. Airbnb's own privacy policy covers what you give Airbnb. This policy covers what we receive and what you give us directly.

Forms on this site. What you send through Get featured, the SGV Welcomes the World sign-up and the newsletter sign-up is covered under Submissions below.

We do not collect sensitive personal information, such as government ID numbers, financial account numbers or precise location, through this site or Koli. Phone photos can hold the exact place they were taken; we remove that data from every photo when it arrives, before we store it. Payments for stays are made on the booking platform, not with us.

Cookies

You can use travelhere.co with analytics cookies off.

Cloudflare Web Analytics, listed under website visits, does not use cookies. Google Analytics 4 loads only when this site is configured with a measurement id. Before its tag runs, we set two consent defaults. In the EEA, the UK and Switzerland, analytics storage, ad storage, ad user data and ad personalization are denied. Everywhere else, those four are granted. The UK is sent as GB and Switzerland as CH, along with each EEA country, in the region list on the denied default.

If you click Accept, those four are allowed on this browser. If you click Reject, they are denied, including where the regional default was granted. We save Accept or Reject in this browser so the next visit uses your choice instead of the regional default. Cookie settings in the footer opens the choice again. If your browser sends Global Privacy Control and you have not chosen yet, storage stays denied.

When this site is built with a Meta pixel id, that pixel loads only after cookies are allowed: you clicked Accept, or you are outside the EEA, the UK and Switzerland and have not rejected them. If we cannot tell the country, the pixel waits until you click Accept. A successful Get featured or SGV submission then sends Meta a Lead event with the form name and the lead type. It does not include your name, email, phone or address. The newsletter sign-up does not send that event. If no pixel id is set, the pixel does not load.

The banner is part of this site. We do not use a consent-management vendor.

Submissions

Three forms on this site send us information: Get featured (tell us about a place, with optional photos), SGV Welcomes the World (sign up a food or drink business for a page) and the Passport newsletter. You must be 18 or older to send a Get featured or SGV submission.

What we collect

Get featured: your name, email, how you know the place (owner, host, creator or fan), the credit name, handle and link you want shown, the place and its address, links, what you write about it, any connection you have to it, your photos, and which consent boxes you ticked.
SGV Welcomes the World: the business's name, type, address, hours, menu items, links and story; your name, role, email and (if you give it) phone number; your layout choice; and which consent boxes you ticked.
Newsletter: your email address, where you signed up, and the time and words of the consent box you ticked.

How we handle it

When you send a form, our website emails it to our team inbox, [email protected], through our email delivery provider, Postmark, and our team files it in our Google Drive. The website itself doesn't keep a copy.

Photos and location data

We remove location data (GPS) and other photo metadata (EXIF) from every photo as soon as it arrives, before it is emailed, stored or shown. Photos are converted to JPEG and resized to at most 1,600 pixels on the long side. We accept JPG, PNG, HEIC and WebP, up to 5 photos at 10 MB each.

Why we use it

To review a submission, check the place exists and, if it fits, feature it.
To build and publish an SGV business page after the owner approves it.
To use submitted photos as reference photos that help Koli confirm a Passport stamp was taken at the right place, once the Passport launches.
To email you about your submission, and newsletters only if you ticked the box.

What is shown publicly

If we feature a submission, we show the credit name, handle, link, words and photos you chose. We never show your email address or phone number.

The licence you give us

When you send photos or words you keep your copyright and give TravelHere LLC a free, non-exclusive licence to use them, as set out in the boxes on the form and in our Submissions licence.

How long we keep it

Submissions we don't use: 2 years from when you send them.
Featured places and published SGV pages: as long as they are published, plus 3 years.
Consent and licence records (which boxes you ticked, the words and the time): 5 years after your last submission, so we can show what you agreed to.
Newsletter: until you unsubscribe; the consent and unsubscribe record for 5 years.

Removal requests

To take down a photo or page, or delete a submission, email [email protected] from the address you used. We remove it from the website within 7 days. Posts already shared on social media or printed may stay up. If you tell us you are under 18, we delete the submission.

The newsletter tells you when the Passport launches and sends occasional TravelHere updates. We send it only if you tick the separate, unticked box. Every email has an unsubscribe link, and we stop within 10 business days of your request.

Guest Wi-Fi sign-up (coming soon)

We plan to let guests get a home's Wi-Fi password by text. When that is available at a stay, it will work like this:

To get the password you enter your own mobile number and agree to stay texts (the password, stay information and replies from Koli). Each guest in a party signs up on their own phone; please don't enter anyone else's number.
Offers are optional. Where offered, there is a separate, unticked box for TravelHere deals by text, and another for offers by email. The Wi-Fi works the same whether or not you tick them. Deals by text start only after you reply YES to our confirmation text.
Your choice, on any stay. The offer boxes are optional and unticked, however you booked. Marketing texts start only after you reply YES, and you can opt out any time by replying STOP.
What we record: your number, the stay, the time, the words on the form, which boxes you ticked, your YES reply if any, and your device's IP address, as proof of consent. We keep it as shown under "Text consent and opt-out records" above.

Texting Koli (SMS terms)

You can text Koli at (855) 212-4853. This number is shared with HostDesk, the company that runs operations for our homes. Texts for TravelHere guests are signed "Koli from TravelHere".

Koli from TravelHere (stay texts): replies to your questions and information about your stay, such as arrival steps. Frequency varies, usually a few messages per stay.
TravelHere Deals (optional, only where offered): up to 4 msgs/month, only after you agree and reply YES.
Msg & data rates may apply.
Reply STOP to opt out at any time. Because the number is shared, STOP stops all texts from this number, for TravelHere and HostDesk. Reply HELP for help, or contact [email protected] or (855) 212-4853.
Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties. A TravelHere opt-in is never used for HostDesk marketing.

Agreeing to marketing texts is never a condition of booking or staying, and agreeing to offers is never a condition of Wi-Fi. Full program terms are in our Terms.

Deleting and protecting it

When the time shown in What we collect runs out, we delete the information or strip it of anything that identifies you. We keep it longer only when the law requires it or while a dispute about it is open.

We protect it with access controls, encryption in transit and limited staff access. No system is perfectly secure; if a breach affects you, we will tell you as the law requires.

Your privacy rights

California's privacy law (the CCPA, as amended by the CPRA) may not apply to a company our size, but we give these rights to every guest anyway:

Know and access the personal information we hold about you, where it came from, why we use it and who we share it with.
Delete it, with some legal exceptions (for example, consent records and tax records we must keep).
Correct it if it is wrong.
Opt out of its sale or sharing. We do neither, so there is nothing to opt out of.
Limit the use of sensitive personal information. We do not collect it.
Not be treated differently for using any of these rights.

To make a request, email [email protected] or call (855) 212-4853. We will confirm it is you by matching the email or phone number we have, and reply within 45 days. An authorized agent can make a request for you with your signed permission.

Shine the Light. California law (Civil Code 1798.83) lets you ask whether we shared your information with others for their direct marketing. We do not.

Do Not Track and Global Privacy Control

In the EEA, the UK and Switzerland, analytics and advertising storage stay denied until you click Accept. Elsewhere they are on until you click Reject. Reject leaves them denied. Cookie settings in the footer changes that choice. We do not sell your personal information. If your browser sends Global Privacy Control and you have not chosen yet, storage stays denied.

Copyright / DMCA

If you believe something on travelhere.co uses your work without permission, send a notice to our agent.

Copyright / DMCA notices. TravelHere LLC's designated agent under 17 U.S.C. §512(c):

TravelHere LLC — Designated Agent
9650 Telstar Ave, Unit A, El Monte, CA 91731-3011
Email: [email protected]
U.S. Copyright Office DMCA Directory registration: DMCA-1082968

What to include and how we handle notices, counter-notices and repeat infringers is in our Terms.

Children

This site and Koli are not directed to children under 13, and we do not knowingly collect their personal information. Children on a stay should not text Koli or sign up for the Wi-Fi; the adult on the booking can do it. You must be 18 or older to submit content (Get featured or the SGV sign-up). If you believe a child has given us information, contact us and we will delete it.

Changes and contact

If we change this policy we will update the date at the top, and tell guests on an active stay about any important change. Changes apply from that date forward.

TravelHere LLC · [email protected] · text or call (855) 212-4853